Insurance Providers

DirectAsia Singapore

DirectAsia Singapore

DirectAsia Singapore launched in 2010 with a goal of changing the face of insurance in Asia and were one of pioneers to take insurance online in Asia.

Direct Asia Insurance (Singapore) Pte Ltd  is licensed by the Monetary Authority of Singapore and is subject to the stringent reporting and compliance requirements of the insurance industry.

They have a hugely experienced team of insurance professionals who have worked in the most demanding of countries where direct online insurance is the norm. DirectAsia is owned by Hiscox –  is one of the world’s leading international specialist insurance groups listed on the London Stock Exchange (LSE:HSX).

DirectAsia as a brand now- operates in Singapore and Thailand.

DirectAsia awards.

  • The Contact Centre for inbound year: Silver Award (2014)
  • Mystery Caller Assessment: Gold Award (2013)
  • Best Contact Centre in Training and People Development: Merit Award
  • Award Winning Insurer – People’s Choice Awards (2012)
  • Award Winning Customer Service – Call Centre Association of Singapore (2012)
  • Award Winning IT Infrastructure – Celent (2012)

Directasia Singapore ‘s Products:

Directasia in Singapore, deals in the below insurance products.

  • Car Insurance
  • Motorcycle Insurance
  • Travel Insurance

How Directasia differentiate’s themselves

We are passionate about ensuring that our customers enjoy the very best experience for DirectAsia – from getting the right cover at the best value as quickly as possible to resolving claims with minimum hassle  – Bob Thaker, Group Managing Director

Because happier customers is what makes our team happy

  • Our team doesn’t talk to you using service scripts, we treat each caller uniquely
  • Our Customer Satisfaction Score is 98% (the industry averages below 80%)
  • Our insurance experts go through a 6-8 week comprehensive training 
  • Roughly 90% of auto quotes can be done over the phone in less than 10 mins
  • 8 out of 10 calls are answered in 20 seconds or less
  • Our team is in Singapore, so you’ll speak to someone who understands local culture, needs.



How to file a claim with Directasia Singapore

https://www.directasia.com/claims/

Claims Email : claims@budgetdirect.com.sg

Claims hotline : Call 6532 1818. Singapore / 65 6603 3699 (International)

Directasia claims excels as they assign one claim’s specialist all the way from the start to finish.

Directasia ‘s Contact Info

 6665 5555

88 South Bridge Road S(058716)
customerservice@directasia.com
Monday – Friday: 8am – 8pm (walk-in)

Links:

Directasia’s website: https://www.directasia.com